Record Display for the EPA National Library Catalog
RECORD NUMBER: 42 OF 54| Main Title | Service advantage how to identify and fulfill customer needs / | |||||||||||
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| Author | Albrecht, Karl | |||||||||||
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| Publisher | Dow Jones-Irwin, | |||||||||||
| Year Published | 1990 | |||||||||||
| OCLC Number | 20056976 | |||||||||||
| ISBN | 1556232470 | |||||||||||
| Subjects | Customer service ; Consumers--Research | |||||||||||
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| Collation | ix, 240 p. : ill. ; 24 cm. | |||||||||||
| Notes | Includes bibliographical references. |