Eleven ways to use positive questions -- Sample positive questions: Best-in-class ; Career development ; Can-do coaching ; Compelling communication ; Community service ; No limits to cooperation ; Culture as strategic advantage ; Customer loyalty ; Participatory decision-making ; Strength in diversity ; Environmental friendliness ; Financial responsibility ; Fun at work ; One big hope ; Integrity in action ; Joy in a job well-done ; Let's do it ; Inspirational leadership ; Irresistible leadership ; Continuous learning ; Organization design ; Ownership ; Exceptional partnership ; Union/management partnership ; Creating and sustaining positive energy ; Praise is the fuel of high performance ; Quality moments ; Recognition ; Respect for people ; Role clarity ; Root cause of success ; Seamless service ; Strategic advantage ; Strategic opportunities ; Winning teamwork ; Technology that serves ; Visions of a better world ; Shared vision ; Work/family balance ; Men and women working together -- Ten ways to spread appreciative stories -- How to choose affirmative topics -- Anatomy of a positive question -- Creating an interview guide -- Sample interview guide -- Build your own interview guide.