Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Expanding water utility services beyond water supply /
Other Authors
Author Title of a Work
Raucher, Robert S.
Publisher Water Research Foundation,
Year Published 2012
OCLC Number 778801507
ISBN 9781605731667; 1605731668
Subjects Water utilities--Customer services--United States.
Library Call Number Additional Info Location Last
ELBM  HD4461.E96 2012 AWBERC Library/Cincinnati,OH 04/02/2012
EOAM  HD4461.E96 2012 Region 8 Technical Library/Denver,CO 04/27/2012
Collation xx, 125, [35] p. : ill. ; 28 cm. +
Includes bibliographical references (p. 69).
Contents Notes
1. Introduction -- 2. What are supplemental services, and why might utilities be interested in providing them? -- 3. What do utilities think? A survey of utility leaders -- 4. What do customers think? A survey of utility customers -- 5. Selecting a potential supplemental service offering -- 6. Supplemental services guide : a tool to guide utilities through the menu of supplemental service options -- 7. The business plan : should this utility add this supplemental service? -- 8. Agenda for future research -- References -- Appendix A. Utilities that participated in the online utility survey -- Appendix B. Survey of utility leaders : survey instrument -- Appendix C. Results of survey of utility leaders -- Appendix D. Surveys of utility customers -- Appendix E. Water utility customer survey results.