Record Display for the EPA National Library Catalog


Main Title Crucial conversations : tools for talking when stakes are high /
Author Patterson, Kerry,
Other Authors
Author Title of a Work
Patterson, Kerry,
Publisher McGraw-Hill,
Year Published 2002
OCLC Number 48989136
ISBN 0071401946; 9780071401944
Subjects Interpersonal communication ; Interpersonal Relations ; Relations humaines
Library Call Number Additional Info Location Last
EIAM WISE BF637.C45.C78 2002 Region 2 Library/New York,NY 09/09/2020
EKBM  BF637.C45C78 2002 Research Triangle Park Library/RTP, NC 08/19/2013
ELAM  BF637.C45C78 2002 Region 5 Library/Chicago,IL 12/10/2012
ELCM  BF637.C45C78 2002 NVFEL Library/Ann Arbor, MI 03/09/2015
EMAM  BF637.C45.P388 2002 Region 6 Library/Dallas,TX 07/30/2012
EOAM  BF637.C45C78 2002 Region 8 Technical Library/Denver,CO 12/03/2013
EOAM  BF637.C45C78 2003 Group Study Guide Region 8 Technical Library/Denver,CO 10/24/2019
ERAM  BF637.C45C78 2002 c.1 Region 9 Library/San Francisco,CA 12/16/2019
ERAM  BF637.C45C78 2002 c.2 Region 9 Library/San Francisco,CA 12/16/2019
ERAM  BF637.C45C78 2002 Cards Region 9 Library/San Francisco,CA 12/23/2019
ERAM  BF637.C45C78 2002 TIP c.3 TIP Collection Region 9 Library/San Francisco,CA 08/17/2022
Collation xv, 240 pages : illustrations ; 23 cm
Includes bibliographical references (page 229) and index.
Contents Notes
What's a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Putting it all together: tools for preparing and learning -- Yeah, but: advice for tough cases -- Change your life: how to turn ideas into habits. A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.