Record Display for the EPA National Library Catalog


Main Title Expert Systems Show Promise for Customer Inquiries. Management and Operations.
Author Males, R. M. ; Coyle, J. A. ; Borchers, H. J. ; Hertz, B. G. ; Grayman, W. M. ;
CORP Author Environmental Protection Agency, Cincinnati, OH. Risk Reduction Engineering Lab.
Publisher c1992
Year Published 1992
Report Number EPA/600/J-92/128;
Stock Number PB92-166636
Additional Subjects Public utilities ; Water supply ; Expert systems ; Water quality ; Ground water ; Consumer affairs ; Public relations ; Consumer problems ; Knowledge bases(Artificial intelligence) ; Prototypes ; Administration ; Management ; Reprints ;
Library Call Number Additional Info Location Last
NTIS  PB92-166636 Some EPA libraries have a fiche copy filed under the call number shown. 07/26/2022
Collation 10p
The article describes results of a study to use expert systems technology in a water utility. The three-year study has resulted in the development of computerized expert systems whose basic principles should be broadly applicable to other water utilities. The system described in the article, called a customer query expert system, is designed to assist administrative personnel in handling customers' inquiries and complaints about water quality. The system has been developed as a prototype and will be placed in field operation for further testing and refinement in the near future. Significant effort, however, is expected to be necessary to move from prototype 'proof-of-concept' demonstrations to fully featured systems that are of practical use in the field.