Main Title |
Assessing service quality : satisfying the expectations of library customers / |
Author |
Hernon, Peter.
|
Other Authors |
|
Publisher |
American Library Association, |
Year Published |
1998 |
OCLC Number |
39334682 |
ISBN |
0838934897 |
Subjects |
Libraries and readers--Evaluation ;
Libraries and readers--United States--Evaluation
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
ESAM |
Z711.H45 1998 |
|
Region 10 Library/Seattle,WA |
08/13/1999 |
|
Collation |
xvii, 243 p. : ill. ; 28 cm. |
Notes |
Includes bibliographical references (p. 231-237) and index. |