Includes bibliographical references and index.

Analyze issues -- Make sound decisions -- Act strategically -- Leverage innovation -- Employ financial acumen -- Manage globally -- Influence others -- Engage and inspire -- Build talent -- Coach and develop others -- Promote collaboration and teamwork -- Foster open communication -- Speak with impact -- Listen attentively -- Write effectively -- Establish relationships -- Manage conflict -- Increase cultural competence -- Focus on customers -- Manage execution -- Build realistic plans -- Manage and improve processes -- Manage change -- Show drive and initiative -- Lead courageously -- Establish trust -- Show adaptability -- Learn continuously. Provides suggestions and action steps for becoming an outstanding manager and a great leader and to achieving personal career success.