Unabridged. Compact discs.

Utilizing case studies as diverse as speed dating, pop music, and the shooting of Amadou Diallo, Gladwell reveals that what we think of as decisions made in the blink of an eye are much more complicated than assumed. Drawing on cutting-edge neuroscience and psychology, he shows how the difference between good decision-making and bad has nothing to do with how much information we can process quickly, but on the few particular details on which we focus. The statue that didn't look right -- The theory of thin-slicing -- The locked door -- The Warren Harding error -- Paul Van Riper's big victory : creating structure for spontaneity -- Kenna's dilemma : the right-and wrong-way to ask people what they want -- Seven seconds in the Bronx : the delicate art of mind-reading -- Conclusion: listening with your eyes : the lessons of blink.