Record Display for the EPA National Library Catalog
RECORD NUMBER: 3 OF 7| Main Title | Quality is free : the art of making quality certain / | |||||||||||
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| Author | Crosby, Philip B. | |||||||||||
| Publisher | McGraw-Hill, | |||||||||||
| Year Published | 1979 | |||||||||||
| OCLC Number | 03843884 | |||||||||||
| ISBN | 0070145121 : 9780070145122 | |||||||||||
| Additional Subjects | Quality assurance | |||||||||||
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| Collation | ix, 309 p. ; 21 cm. | |||||||||||
| Notes | Includes index. |
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| Contents Notes | Making quality certain -- Quality may not be what you think it is -- The quality management maturity grid -- Management understanding and attitude -- Quality organizational status -- Handling problems -- Cost of quality -- Quality improvement program -- Management style -- History of the project -- The program -- Instructor's guide for HPA -- Make certain. |