Brief Records : EPA National Library Catalog

Items Found: 51

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Your Search: (SUBJECT=Customer services.)

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OLS Field Name OLS Field Data
Full Record Document Number: 1
Main Title Achieving excellence in customer service.
Publisher [Dept. of the Treasury Internal Revenue Service],
Year Published 1988
Report Number EPA 210/B-88/001; EPA 210/B-88/001x
OCLC Number 27805904
Subjects Customer services.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=90081D00.PDF
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EJBD ARCHIVE EPA 210-B-88-001 Headquarters Library/Washington,DC 09/29/2014
EJBD  EPA 210/B-88-001 Headquarters Library/Washington,DC 09/26/2014
Collation 3 volumes ; 28 cm

Full Record Document Number: 2
Main Title Award-winning customer service : 101 ways to guarantee great performance /
Author Evenson, Renee,
Publisher AMACOM,
Year Published 2007
OCLC Number 85485202
ISBN 9780814474549; 0814474543
Subjects Customer services. ; Customer relations. ; Employees--Training of. ; Klantgerichtheid. ; Trainingscursussen.
Internet Access
Description Access URL
http://ILS-AP-P1/mm-info/CoverContent/82475c.pdf
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EKAM  HF5415.5.E885 2007 Region 4 Library/Atlanta,GA 08/03/2009
Collation xvii, 232 pages ; 23 cm

Full Record Document Number: 3
Main Title Benchmarking performance indicators for water and wastewater utilities : 2007 annual survey data and analysis report /
Other Authors
Author Title of a Work
Anderson, John V.
Publisher American Water Works Association,
Year Published 2008
OCLC Number 213447069
ISBN 9781583215739; 1583215735
Subjects Water treatment plants--United States--Cost control--Evaluation. ; Water utilities--Customer services--United States--Evaluation. ; Water treatment plants--Canada--Cost control--Evaluation. ; Water utilities--Customer services--Canada--Evaluation. ; Benchmarking (Management) ; Water-supply. ; Sewage--Purification.
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ELBM  TD434.L34 2006 AWBERC Library/Cincinnati,OH 07/05/2011
Collation ix, 85 p. ; 22 x 28 cm.

Full Record Document Number: 4
Main Title Benchmarking water utility customer relations best practices
Author Patrick, Roger.
Other Authors
Author Title of a Work
Kozlosky, Christine.
Publisher Awwa Research Foundation : American Water Works Association ;
Year Published 2006
OCLC Number 65177220
Subjects Water utilities--Customer services ; Benchmarking (Management)
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ELBM  HD4456.P38 2006 AWBERC Library/Cincinnati,OH 04/28/2006
Collation xxiii, 134 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)

Full Record Document Number: 5
Main Title Best practices in customer service
Other Authors
Author Title of a Work
Zemke, Ron.
Woods, John A.
Publisher HRD Press ;
Year Published 1999
OCLC Number 40158872
ISBN 0814470289
Subjects Customer services ; Consumer Satisfaction ; Public Relations ; Service a la client ele
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ELCM  HF5415.5.B484 1999 NVFEL Library/Ann Arbor, MI 12/21/2005
Edition 1st AMACOM ed. 1999
Collation xvii, 414 p. : ill. ; 28 cm.

Full Record Document Number: 6
Main Title Beyond customer service : keeping customers for life /
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1992
OCLC Number 25899047
ISBN 1560521155; 9781560521150
Subjects Customer relations. ; Customer services. ; Consumer Satisfaction.
Holdings
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EJDM  HRD HF5415.5.G458 1992 Env Science Center Library/Ft Meade,MD 09/02/1994
EKAM  HF5415.5.G458 1992 Region 4 Library/Atlanta,GA 10/31/2011
Collation 88 p. : ill. ; 26 cm.

Full Record Document Number: 7
Main Title Blair House papers : January 1997 /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Al,
Gore, Albert
CORP Author National Performance Review (U.S.)
Publisher National Performance Review,
Year Published 1997
OCLC Number 36323622
Subjects Administrative agencies--United States--Management. ; Executive departments--United States--Management. ; Customer services--United States. ; Government productivity--United States. ; Administrative agencies--Management. ; Executive departments--Management. ; Administrative agencies--United States--Reorganization--Congresses ; Administrative agencies--United States--Finance--Congresses ; Customer services--United States--Congresses ; Government productivity--United States--Congresses
Additional Subjects Blair House (Washington, D.C.)--Congresses.
Internet Access
Description Access URL
http://www.npr.gov
http://purl.access.gpo.gov/GPO/LPS19936
http://clinton2.nara.gov/WH/New/html/BOOK.PDF
http://www.npr.gov/library/papers/bkgrd/blair.html
http://govinfo.library.unt.edu/npr/library/papers/bkgrd/blair.html
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EJDM  JK421.N34 1997 Env Science Center Library/Ft Meade,MD 04/25/1997
ENAM  JK469.N341997 c1 c2 c3 c4 c5 Region 7 IRC Library/Kansas City,KS 04/11/1997
EOAM  JK421.N34 1997 Region 8 Technical Library/Denver,CO 11/02/2015
Collation xi, 43 pages ; 18 cm

Full Record Document Number: 8
Main Title Common sense government : works better and costs less /
Other Authors
Author Title of a Work
Gore, Albert,
CORP Author National Performance Review (U.S.),
Publisher National Performance Review : For sale by the U.S. G.P.O.,
Year Published 1995
Stock Number 040-000-00662-1
OCLC Number 33968701
ISBN 0160482518; 9780160482519
Subjects Administrative agencies--United States--Management. ; Bureaucracy--United States. ; Customer services--United States. ; Government productivity--United States. ; Total quality management in government--United States. ; Administrative agencies--Management.
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS55367
http://hdl.handle.net/2027/umn.31951d01220235u
http://purl.fdlp.gov/GPO/gpo50164
http://utils.louislibraries.org/cgi-bin/lz0050.x?sitecode=LAVW?http://purl.access.gpo.gov/GPO/LPS55367
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EJDM  JK469.G67 1995 Env Science Center Library/Ft Meade,MD 09/29/1995
ELDM  JK4691995g CCTE/GLTED Library/Duluth,MN 10/25/1996
EMBM  JK469.N4 1995 NRMRL/GWERD Library/Ada,OK 09/29/1995
ENAM  JK469.G67 1995 Region 7 IRC Library/Kansas City,KS 03/14/1997
ERAM  JK421.G67 1995 Region 9 Library/San Francisco,CA 11/09/1995
Collation 160 pages : illustrations ; 28 cm

Full Record Document Number: 9
Main Title Common sense government : works better and costs less /
Author Gore, Albert,
Other Authors
Author Title of a Work
Clinton, Bill
Publisher Random House,
Year Published 1995
OCLC Number 33410336
ISBN 0679771328; 9780679771326
Subjects Government productivity--United States. ; Public administration--United States--Management. ; United States--Politics and government--1993-2001. ; Administrative agencies--United States--Management. ; Bureaucracy--United States. ; Customer services--United States. ; Total quality management in government--United States.
Additional Subjects National Performance Review (U.S.)
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EKBM  JK468.P75G562 1995 Research Triangle Park Library/RTP, NC 09/06/2002
ELAM  JK468.P75G562 1995 Region 5 Library/Chicago,IL 04/06/2010
Collation xxvii, 315 p. : ill. ; 21 cm.

Full Record Document Number: 10
Main Title Controls and oversight needed to improve administration of EPA's customer service lines /
CORP Author United States. Environmental Protection Agency. Office of the Inspector General,
Publisher U.S. Environmental Protection Agency, Office of Inspector General,
Year Published 2013
Report Number 13-P-0432
OCLC Number 880676455
Subjects Customer services--United States. ; Auditing.
Additional Subjects United States.--Environmental Protection Agency--Auditing.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=P100TG8A.PDF
http://purl.fdlp.gov/GPO/gpo49372
http://www.epa.gov/oig/reports/2013/20130926-13-P-0432.pdf
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ELBD NSCEP EPA 13-P-0432 Online only via NSCEP - no print copies available AWBERC Library/Cincinnati,OH 11/25/2019
Collation 1 online resource (40 pages)

Full Record Document Number: 11
Main Title Customer attitudes, behavior, and the impact of communications efforts
Author Tatham, Elaine L.
Other Authors
Author Title of a Work
Tatham, Chris.
Mobley, Jane.
Publisher Awwa Research Foundation : American Water Works Association,
Year Published 2004
OCLC Number 54065056
ISBN 1583213090
Subjects Water utilities--Customer services--United States ; Water utilities--United States--Public opinion ; Water utilities--United States--Management ; Customer relations ; Business communication
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ELBM  HD4461.T38 2003 AWBERC Library/Cincinnati,OH 03/19/2004
ENAM  HD4461.T38 2004 Region 7 IRC Library/Kansas City,KS 06/18/2004
Collation xix, 97 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)

Full Record Document Number: 12
Main Title Customer satisfaction measurement and management : using the voice of the customer /
Author Naumann, Earl
Other Authors
Author Title of a Work
Giel, Kathleen
Publisher Thomson Executive Press;
Year Published 1995
OCLC Number 38423673
ISBN 0873894278
Subjects Consumer satisfaction--Evaluation ; Customer services--Management
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EJDM HRD HP5415.5.N328 1995 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xix, 457 p. : ill. ; 24 cm.

Full Record Document Number: 13
Main Title Customer service : forging the links : participant's workbook /
Publisher United States. Environmental Protection Agency. Office of Policy, Planning and Evaluation,
Year Published 1998
Report Number EPA 235-B-98-002
OCLC Number 42903138
Subjects Customer services--Handbooks, manuals, etc. ; Customer Service--Handbooks, manuals, etc
Additional Subjects United States.--Environmental Protection Agency--Customer services.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000PIM.PDF
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EJBD ARCHIVE EPA 235-B-98-002 Headquarters Library/Washington,DC 06/21/2016
EJBD  EPA 235-B-98-002 Headquarters Library/Washington,DC 02/06/2020
Collation 61 pages : illustrations ; 28 cm

Full Record Document Number: 14
Main Title Customer service in government : a practical guide for managers and employees /
Author Reischl, Dennis.
Other Authors
Author Title of a Work
Miller, Claire A. Scott.
Publisher FPMI Communications,
Year Published 1996
OCLC Number 37297789
ISBN 0936295716 (pbk.)
Subjects Customer services--United States ; Customer relations--United States ; Administrative agencies--United States--Management
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EKAD  HF5415.4.R457 1996 Region 4 Library/Atlanta,GA 11/02/2001
Collation 65 p. : ill. ; 26 cm.

Full Record Document Number: 15
Main Title Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
Publisher U.S. Environmental Protection Agency, Region II,
Year Published 1999
Report Number EPA 902-R-99-002
OCLC Number 43478748
Subjects Environmental permits. ; Customer services.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=20007Y0M.PDF
Holdings
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EHAD  EPA 902-R-99-002 Region 1 Library/Boston,MA 01/04/2016
EIAD  EPA 902-R-99-002 Region 2 Library/New York,NY 09/22/2000
EJBD ARCHIVE EPA 902-R-99-002 Headquarters Library/Washington,DC 02/23/2011
EJBD  EPA 902-R-99-002 Headquarters Library/Washington,DC 05/17/2013
EKAD  ######## Region 4 Library/Atlanta,GA 08/10/2001
ERAD  EPA 902/R-99-002 Region 9 Library/San Francisco,CA 03/26/2013
ESAD  EPA 902-R-99-002 Region 10 Library/Seattle,WA 07/15/2000
Collation 1 volume (various pagings) : illustrations ; 28 cm

Full Record Document Number: 16
Main Title Customer service in permitting : a toolkit for regions, states, tribes and local permitting authorities.
Publisher U.S. Environmental Protection Agency,
Year Published 2000
Report Number EPA 230-R-00-001
OCLC Number 44486489
Subjects Environmental permits. ; Customer services.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=40000J0A.PDF
Holdings
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EHAD  EPA/230/R-00-001 Region 1 Library/Boston,MA 09/13/2002
EJBD ARCHIVE EPA 230-R-00-001 Headquarters Library/Washington,DC 04/12/2016
EJBD  EPA 230-R-00-001 Headquarters Library/Washington,DC 09/11/2009
EKAD  EPA 230-R-00-001 Region 4 Library/Atlanta,GA 06/28/2002
ELBD RPS EPA 230-R-00-001 repository copy AWBERC Library/Cincinnati,OH 04/05/2017
Collation 1 volume (various pagings) : illustrations ; 28 cm

Full Record Document Number: 17
Main Title Customer Service in Region 5.
CORP Author Environmental Protection Agency, Chicago, IL. Region V.
Publisher U.S. Environmental Protection Agency, Region 5,
Year Published 1997
Report Number EPA 905-R-97-001
Stock Number PB2007-108436
OCLC Number 77500502
Subjects Environmental policy--United States. ; Customer services--United States.
Additional Subjects Customer service ; U.S. EPA ; Federal agencies ; Management planning and control ; Access to information ; Public participation ; Pesticides ; Registration ; Compliance ; Enforcement ; National government ; Voluntary programs ; Grants ;
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000G2A7.PDF
http://tinyurl.com/y2mdge
Holdings
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EJBD ARCHIVE EPA 905-R-97-001 Headquarters Library/Washington,DC 03/03/2011
EJBD  EPA 905-R-97-001 Headquarters Library/Washington,DC 12/29/2006
ELAD  EPA 905-R-97-001 Region 5 Library/Chicago,IL 11/23/2009
NTIS  PB2007-108436 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. 04/04/2019
Collation 38 p. ; 28 cm.

Full Record Document Number: 18
Main Title Customer service in the information environment /
Author St. Clair, Guy,
Publisher Bowker-Saur,
Year Published 1993
OCLC Number 28845271
ISBN 1857390040 (acid-free paper); 9781857390049 (acid-free paper)
Subjects Information services. ; Information services industry--Customer services. ; Servicos de informacao. ; Informatievoorziening. ; Klantgerichtheid. ; Services de documentation--Administration. ; Auskunftsdienst.
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EJAM  Z674.4.S8 1993 Region 3 Library/Philadelphia, PA 11/28/2011
Collation 144 p. ; 24 cm.

Full Record Document Number: 19
Main Title Customer service plan : customer service hotline : solid waste and emergency response.
Publisher U.S. Environmental Protection Agency,
Year Published 1994
Report Number 100/F-94/006
OCLC Number 557439620
Subjects Customer services--United States. ; Planning.
Additional Subjects United States.--Environmental Protection Agency--Planning.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IB.PDF
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EJBD ARCHIVE EPA 100-F-94-006 Headquarters Library/Washington,DC 06/13/2016
Collation 1 folded sheet (6 pages) : illustrations ; 22 cm

Full Record Document Number: 20
Main Title Customer service plan : executive summary.
Publisher U.S. Environmental Protection Agency, Office of Cooperative Environmental Management,
Year Published 1994
Report Number 100/F-94/003; EPA 100-F-94-003
OCLC Number 56388027
Subjects Customer services--United States. ; Planning. ; Customer service--United States
Additional Subjects United States.--Environmental Protection Agency--Planning
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000HT.PDF
Holdings
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EJBD ARCHIVE EPA 100-F-94-003 Headquarters Library/Washington,DC 10/17/2018
EJBD  EPA 100-F-94-003 Headquarters Library/Washington,DC 10/17/2018
Collation 5 unnumbered pages ; 28 cm

Full Record Document Number: 21
Main Title Customer service plan : response to inquiries : communications, education, and public affairs.
Publisher U.S. Environmental Protection Agency, Associate Administrator for Communications, Education and Public Affairs,
Year Published 1994
Report Number EPA 100-F-94-007
OCLC Number 557402241
Subjects Customer services--United States. ; Planning.
Additional Subjects United States.--Environmental Protection Agency--Planning.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IH.PDF
Holdings
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EJBD ARCHIVE EPA 100-F-94-007 Headquarters Library/Washington,DC 10/17/2018
EJBD  EPA 100-F-94-007 Headquarters Library/Washington,DC 10/17/2018
Collation 1 folded sheet (6 pages) : illustrations ; 22 cm

Full Record Document Number: 22
Main Title Customer service plan : water grants management : Office of Water and Region 6, Dallas, TX.
Publisher U.S. Environmental Protection Agency, Office of Wetlands, Oceans and Watersheds,
Year Published 1994
Report Number 100/F-94/008
OCLC Number 557441983
Subjects Customer services--United States. ; Planning.
Additional Subjects United States.--Environmental Protection Agency--Planning.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000IN.PDF
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EJBD ARCHIVE EPA 100-F-94-008 Headquarters Library/Washington,DC 03/22/2010
EJBD  EPA 100-F-94-008 Headquarters Library/Washington,DC 11/07/2016
Collation 1 folded sheet (6 pages) : illustrations ; 22 cm

Full Record Document Number: 23
Main Title Customers for life : how to turn that one-time buyer into a lifetime customer /
Author Sewell, Carl.
Other Authors
Author Title of a Work
Brown, Paul B.
Publisher Pocket Books,
Year Published 1991
OCLC Number 24217825
ISBN 0671747959 :
Subjects Customer services ; Automobile industry and trade--Customer services--United States ; Automobile dealers--United States ; Public Relations
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EIAM  HF 5415.5.S49 1991 Region 2 Library/New York,NY 11/03/2000 STATUS
Collation xxiv, 175 p. : ill. ; 21 cm.

Full Record Document Number: 24
Main Title Delivering quality service : balancing customer perceptions and expectations /
Author Zeithaml, Valarie A.
Other Authors
Author Title of a Work
Parasuraman, A.
Berry, Leonard L.
Publisher Free Press ; Collier Macmillan,
Year Published 1990
OCLC Number 20357056
ISBN 0029357012; 9780029357019; 9781439167281; 1439167281
Subjects Customer services. ; Service industries--Quality control--Mathematical models. ; Consommateurs. ; Service áa la clientèle. ; Contrãole de qualité. ; Marketing. ; Service industries--Marketing. ; Kwaliteitszorg. ; Klantgerichtheid. ; Controle de qualidade. ; Qualité--Contrãole. ; Verkauf--(DE-601)09139743X--(DE-STW)19139-2 ; Produktqualität--(DE-601)091384621--(DE-STW)12809-4
Internet Access
Description Access URL
Sample text http://catdir.loc.gov/catdir/enhancements/fy0641/89023592-s.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/simon051/89023592.html
Publisher description http://catdir.loc.gov/catdir/description/simon032/89023592.html
Inhaltsverzeichnis http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom%5Fatt%5F2=simple%5Fviewer
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom_att_2=simple_viewer
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ELBM  HF5415.5.Z45 1990 AWBERC Library/Cincinnati,OH 10/19/1990
Collation xii, 226 pages : illustrations ; 25 cm

Full Record Document Number: 25
Main Title Developing customer service targets by assessing customer perspectives
Author Rambo, Eric.
Other Authors
Author Title of a Work
Baumgartner, Robert.
Koenig, Carrie.
Publisher Awwa Research Foundation,
Year Published 2004
Report Number AWWARF 90988F
OCLC Number 55881622
Subjects Water utilities--Customer services--Evaluation
Holdings
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ELBM  HD4461.R35 2004 AWBERC Library/Cincinnati,OH 11/26/2004
ENAM  HD 4461.R35 2004 Region 7 IRC Library/Kansas City,KS 09/03/2004
Collation xxii, 161 p. : ill. ; 28 cm.

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