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OLS Field Name OLS Field Data
Full Record Document Number: 1
Main Title Delivering quality service : balancing customer perceptions and expectations /
Author Zeithaml, Valarie A.
Other Authors
Author Title of a Work
Parasuraman, A.
Berry, Leonard L.
Publisher Free Press ; Collier Macmillan,
Year Published 1990
OCLC Number 20357056
ISBN 0029357012; 9780029357019; 9781439167281; 1439167281
Subjects Customer services. ; Service industries--Quality control--Mathematical models. ; Consommateurs. ; Service áa la clientèle. ; Contrãole de qualité. ; Marketing. ; Service industries--Marketing. ; Kwaliteitszorg. ; Klantgerichtheid. ; Controle de qualidade. ; Qualité--Contrãole. ; Verkauf--(DE-601)09139743X--(DE-STW)19139-2 ; Produktqualität--(DE-601)091384621--(DE-STW)12809-4
Internet Access
Description Access URL
Sample text http://catdir.loc.gov/catdir/enhancements/fy0641/89023592-s.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/simon051/89023592.html
Publisher description http://catdir.loc.gov/catdir/description/simon032/89023592.html
Inhaltsverzeichnis http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom%5Fatt%5F2=simple%5Fviewer
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1232305&custom_att_2=simple_viewer
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELBM  HF5415.5.Z45 1990 AWBERC Library/Cincinnati,OH 10/19/1990
Collation xii, 226 pages : illustrations ; 25 cm