Brief Records : EPA National Library Catalog

Items Found: 4
Showing Items: 1 - 4
Your Search: (SUBJECT=Dienstverlening)

Document Number: 1 Full Record
Main Title Customer service excellence : a concise guide for librarians /
Author Weingand, Darlene E.
Publisher American Library Association,
Year Published 1997
OCLC Number 35559206
ISBN 0838906893 (alk. paper); 9780838906897 (alk. paper)
Subjects Public services (Libraries)--United States ; Inlichtingenwerk (dienstverlening) ; Bibliotheken ; Bibliotháeques--Services aux publics--âEtats-Unis ; Libraries and readers--United States
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJAM  Z711.W434 1997 Region 3 Library/Philadelphia, PA 03/01/2010
ELCM  Z711.W434 1997 NVFEL Library/Ann Arbor, MI 02/08/2002
ESAM  Z711.W434 1997 Region 10 Library/Seattle,WA 03/28/1998
Collation xii, 136 p. : ill. ; 23 cm.
Document Number: 2 Full Record
Main Title Digital government : principles and best practices /
Other Authors
Author Title of a Work
Pavlichev, Alexei.
Garson, G. David.
Publisher Idea Group Pub.,
Year Published 2004
OCLC Number 52134701
ISBN 1591401224; 9781591401223; 1591402182; 9781591402183; 1591401232; 9781591401230
Subjects Internet in public administration--United States ; Burger en overheid ; Publiek-private samenwerking ; Elektronische informatie ; Dienstverlening ; Burger en overheid--gtt ; Publiek-private samenwerking--gtt ; Elektronische informatie--gtt ; Dienstverlening--gtt
Internet Access
Description Access URL
Table of contents http://swbplus.bsz-bw.de/bsz114971021inh.htm
Chapter PDFs via platform. http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-122-3
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ESAM  JK468.A8D54 2004 Region 10 Library/Seattle,WA 06/22/2006
Collation xii, 379 pages : illustrations ; 26 cm
Document Number: 3 Full Record
Main Title High tech, high touch : library customer service through technology /
Author Jurewicz, Lynn,
Other Authors
Author Title of a Work
Cutler, Todd.
Publisher American Library Association,
Year Published 2003
OCLC Number 52302153
ISBN 0838908608; 9780838908600
Subjects Libraries and the Internet ; Public services (Libraries)--Technological innovations ; Customer services--Technological innovations ; Library Web sites ; Dienstverlening ; Bibliotheken ; Informatietechnologie
Internet Access
Description Access URL
http://ezsecureaccess.balamand.edu.lb/login?url=http://portal.igpublish.com/iglibrary/search/ALAB0000013.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJAM  Z674.75.I58J87 2003 Region 3 Library/Philadelphia, PA 01/21/2005
Collation viii, 142 pages ; 25 cm
Document Number: 4 Full Record
Main Title The reference interview as a creative art /
Author Jennerich, Elaine Zaremba,
Other Authors
Author Title of a Work
Jennerich, Edward J.
Publisher Libraries Unlimited,
Year Published 1997
OCLC Number 36241032
ISBN 156308466X; 9781563084669
Subjects Reference services (Libraries) ; Interviewing ; Inlichtingenwerk (dienstverlening)
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1510/96054018-b.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJAM  Z711.J46 1997 Region 3 Library/Philadelphia, PA 12/04/1998
Edition 2nd ed.
Collation xi, 128 p. ; 24 cm.