Brief Records : EPA National Library Catalog

Items Found: 16

Showing Items: 1 - 16

Your Search: (SUBJECT=Customer relations.)

OLS Field Name OLS Field Data
Full Record Document Number: 1
Main Title Administration as service, the public as client.
Publisher Organisation for Economic Co-operation and Development ; [OECD Publications and Information Centre, distributor],
Year Published 1987
OCLC Number 16262171
ISBN 9264129464; 9789264129467
Subjects Administrative agencies. ; Customer relations. ; Organisation de coopération et de développement conomiques. ; UE/CE Etats membres. ; Aspects juridiques. ; Administration publique. ; Openbare instellingen. ; Klantgerichtheid. ; Leistungsverwaltung.--(DE-588)4035257-2 ; Verwaltung.--(DE-588)4063317-2 ; Relations administration-usagers. ; PUBLIC ADMINISTRATION. ; CIVIL SERVICE. ; PUBLIC SERVICES. ; MANAGEMENT.
Internet Access
Description Access URL
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=003321054&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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EJBM  JF1525.P8A36 1987 Headquarters Library/Washington,DC 02/10/1990
Collation 136 pages : illustrations ; 23 cm

Full Record Document Number: 2
Main Title Beyond customer service : keeping customers for life /
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1992
OCLC Number 25899047
ISBN 1560521155; 9781560521150
Subjects Customer relations. ; Customer services. ; Consumer Satisfaction.
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EJDM  HRD HF5415.5.G458 1992 Env Science Center Library/Ft Meade,MD 09/02/1994
Collation 88 p. : ill. ; 26 cm.

Full Record Document Number: 3
Main Title Customer attitudes, behavior, and the impact of communications efforts
Author Tatham, Elaine L.
Other Authors
Author Title of a Work
Tatham, Chris.
Mobley, Jane.
Publisher Awwa Research Foundation : American Water Works Association,
Year Published 2004
OCLC Number 54065056
ISBN 1583213090
Subjects Water utilities--Customer services--United States ; Water utilities--United States--Public opinion ; Water utilities--United States--Management ; Customer relations ; Business communication
Holdings
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ELBM  HD4461.T38 2003 AWBERC Library/Cincinnati,OH 03/19/2004
ENAM  HD4461.T38 2004 Region 7 IRC Library/Kansas City,KS 06/18/2004 DISPERSAL
Collation xix, 97 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.)

Full Record Document Number: 4
Main Title Customer service in government : a practical guide for managers and employees /
Author Reischl, Dennis.
Other Authors
Author Title of a Work
Miller, Claire A. Scott.
Publisher FPMI Communications,
Year Published 1996
OCLC Number 37297789
ISBN 0936295716; 9780936295718
Subjects Customer services--United States. ; Customer relations--United States. ; Administrative agencies--United States--Management. ; Administrative agencies--Management.
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EKAM  HF5415.4.R457 1996 Region 4 Library/Atlanta,GA 06/04/2021
Collation 65 pages : illustrations ; 26 cm

Full Record Document Number: 5
Main Title How to give exceptional customer service /
Author Ford, Lisa.
Other Authors
Author Title of a Work
Ford, Lisa.
Publisher CareerTrack Publications,
Year Published 1991
OCLC Number 28316019
ISBN 0943066867; 9780943066868; 0943066875; 9780943066875; 1559770228; 9781559770224; 1559771119 - v.4; 9781559771115 - v.4
Subjects Customer services. ; Customer relations. ; Consumer satisfaction. ; Consumer Behavior. ; Public Relations. ; Consumer Satisfaction--videocassettes ; Public Relations--videocassettes
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EJDV AV HF5415.5H847 1991 v.1-4 Env Science Center Library/Ft Meade,MD 09/27/2002
Collation 4 videocassettes (347 min.) : sound, color ; 1/2 in.

Full Record Document Number: 6
Main Title Improving customer service : accompanying report of the National Performance Review, Office of the Vice President ; [Vice President Al Gore].
Other Authors
Author Title of a Work
Gore, Albert,
CORP Author National Performance Review (U.S.),
Publisher The Review,
Year Published 1994
Stock Number 040-000-00618-4
OCLC Number 29933144
ISBN 0160420032; 9780160420030
Subjects Bureaucracy--United States. ; Administrative agencies--United States--Management. ; Customer services. ; Customer relations. ; Administrative agencies--Management. ; Customer service--United States ; Government productivity--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS384
https://purl.fdlp.gov/GPO/LPS384
Holdings
Library Call Number Additional Info Location Last
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EHAD  01A0006607A Region 1 Library/Boston,MA 08/06/1994
EMBM  JK849.A3N37 1993 NRMRL/GWERD Library/Ada,OK 07/23/1994
ERAM  JK421.N374 1993 Region 9 Library/San Francisco,CA 01/01/1988
Collation 27 pages ; 28 cm

Full Record Document Number: 7
Main Title Planning and implementing CIS and AMR/AMI projects /
Other Authors
Author Title of a Work
Rettie, Melanie,
Publisher Water Research Foundation,
Year Published 2016
OCLC Number 1202419701
ISBN 9781605732619; 1605732613
Subjects Water-meters. ; Customer relations.
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ELBM  TD499.P63 2016 AWBERC Library/Cincinnati,OH 11/03/2020
Collation xxviii, 178 pages : color figures, tables ; 28 cm

Full Record Document Number: 8
Main Title Putting customers first '95 : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Al,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President],
Year Published 1995
Stock Number 040-000-00663-0
OCLC Number 33890290
ISBN 0160483212; 9780160483219
Subjects Customer services--United States. ; Customer services--Standards--United States. ; Consumer satisfaction--United States. ; Administrative agencies--United States--Management. ; Bureaucracy--United States. ; Administrative agencies--Management. ; Government publicity--United States ; Customer relations
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21992
https://hdl.handle.net/2027/mdp.39015037335083
http://www.npr.gov/library/nprrpt/annrpt/comsen95/index.html
http://govinfo.library.unt.edu/npr/library/nprrpt/csrpt/cusfir95/index.html
https://purl.fdlp.gov/GPO/LPS21992
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EJDM  JK469.A3N38 1995 Env Science Center Library/Ft Meade,MD 03/15/1996
ELCM  JK849.A3N38 1995 NVFEL Library/Ann Arbor, MI 03/28/1998
ELDM  JK849.A3N38 1995 CCTE/GLTED Library/Duluth,MN 04/12/1996
EMBM  JK849.A3N38 1995 NRMRL/GWERD Library/Ada,OK 05/10/1996
ERAM  JK849.A3N38 1995 Region 9 Library/San Francisco,CA 05/23/1997
Collation 232 pages : illustrations ; 28 cm

Full Record Document Number: 9
Main Title Putting customers first : EPA rises to the challenge of Executive Order 12862 /
Publisher United States Environmental Protection Agency. Office of the Administrator,
Year Published 1994
Report Number EPA/100/F-94/002
OCLC Number 41630785
Subjects Customer services. ; Customer relations.
Additional Subjects United States.--Environmental Protection Agency.
Internet Access
Description Access URL
http://www.epa.gov/cgi-bin/claritgw
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=400000HD.PDF
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EJBD ARCHIVE EPA 100/F-94-002 Headquarters Library/Washington,DC 09/18/2013
EJED  EPA/100/F-94/002 OCSPP Chemical Library/Washington,DC 07/02/1999
ELBD RPS EPA 100-F-94-002 repository copy AWBERC Library/Cincinnati,OH 09/05/2017
Collation 11 pages ; 28 cm

Full Record Document Number: 10
Main Title Putting customers first : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President] : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1994
Stock Number 040-000-00647-8
OCLC Number 31224825
ISBN 0160452260 :; 9780160452260
Subjects Government publicity--United States. ; Customer services--United States. ; Customer relations. ; Consumer satisfication--United States. ; Administrative agencies--United States--Management. ; Bureaucracy--United States. ; Customer service--United States ; Customer service--Law and legislation--United States ; Government productivity--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS26426
https://hdl.handle.net/2027/mdp.39015032294707
https://eric.ed.gov/?id=ED384296
https://purl.fdlp.gov/GPO/LPS26426
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EHAD  01A0006607w Region 1 Library/Boston,MA 03/31/2006
ELDM  JK849.A3N37 1994 CCTE/GLTED Library/Duluth,MN 03/17/1995
ERAM  JK469.N38 1994 Region 9 Library/San Francisco,CA 02/17/1995
Collation 160 p. ; 28 cm.

Full Record Document Number: 11
Main Title Quality customer service /
Author Martin, William B.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 28110253
ISBN 1560522038 (pbk.); 9781560522034 (pbk.)
Subjects Customer services--Programmed instruction. ; Customer relations--Programmed instruction. ; Customer service--Programmed instruction
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EJDM  HRD HF5415.5.M17 1993 Env Science Center Library/Ft Meade,MD 09/02/1994
Edition 3rd ed.
Collation vi, 89 p. : ill. ; 26 cm.

Full Record Document Number: 12
Main Title Revised customer service standards : Office of Administration.
Publisher United States Environmental Protection Agency, Office of Administration and Resources Management,
Year Published 1998
Report Number EPA 202-R-98-004
OCLC Number 48985250
Subjects Administrative agencies--United States. ; Customer relations.
Additional Subjects United States.--Environmental Protection Agency.--Office of Administration
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=901O0900.PDF
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EJBD  EPA 202-R-98-004 Headquarters Library/Washington,DC 11/30/2008
Collation 49 pages : illustrations ; 28 cm

Full Record Document Number: 13
Main Title Success advantage [unabridged] : 20 powerful career growth pograms, for the head start you need in business today! /
Publisher SkillPath Publications,
Year Published 1999
OCLC Number 884599450
ISBN 1929874286; 9781929874286
Subjects Customer relations. ; Employees--Counseling of. ; Business communication. ; Personnel management. ; Employees--Rating of. ; Conflict management. ; Meetings. ; Employees--Psychology. ; Teams in the workplace. ; Negotiation. ; Career development. ; Supervision of employees. ; Success in business.
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EKBM  HF5549.12.S92 1999 A/V collection Research Triangle Park Library/RTP, NC 06/25/2004
Collation 20 audio discs : digital ; 4 3/4 in.

Full Record Document Number: 14
Main Title Terrific telephone skills /
Author Lantz, Roy.
Publisher SkillPath Publications,
Year Published 1997
OCLC Number 40065983
ISBN 1572941219; 9781572941212
Subjects Telephone in business. ; Customer relations. ; Audiobooks.
Local Library Info
Library Local Subject Local Note
EKB EKB copy contains 2 sound cassettes.
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EKBM  HF5541.T4L35 1997 A/V collection Research Triangle Park Library/RTP, NC 06/25/2004
Collation 1 audiocassette : analog, Dolby processed + 1 workbook (13 pages ; 19 cm)

Full Record Document Number: 15
Main Title Water quality complaint investigator's field guide /
Author Lauer, Bill.
Publisher American Water Works Association,
Year Published 2005
OCLC Number 59224907
ISBN 1583213465; 9781583213469
Subjects Water quality management. ; Consumer complaints--Management. ; Customer relations.
Internet Access
Description Access URL
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0629/2005041167-d.html
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ELBM  TD365.L38 2005 AWBERC Library/Cincinnati,OH 06/11/2013
Collation vii, 102 pages : illustrations ; 23 cm

Full Record Document Number: 16
Main Title Water quality complaint investigator's guide /
Author Lauer, Bill.
Publisher American Water Works Association,
Year Published 2014
OCLC Number 870530884
ISBN 9781583219928; 1583219927
Subjects Water quality management. ; Consumer complaints--Management. ; Customer relations.
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ELBM  TD365.L38 2014 AWBERC Library/Cincinnati,OH 02/22/2016
Edition Second edition.
Collation vi, 121 pages : illustrations ; 23 cm