Brief Records : EPA National Library Catalog

Items Found: 23

Showing Items: 1 - 23

Your Search: (SUBJECT=Consumer Satisfaction.)

OLS Field Name OLS Field Data
Full Record Document Number: 1
Main Title Best practices in customer service
Other Authors
Author Title of a Work
Zemke, Ron.
Woods, John A.
Publisher HRD Press ;
Year Published 1999
OCLC Number 40158872
ISBN 0814470289
Subjects Customer services ; Consumer Satisfaction ; Public Relations ; Service a la client ele
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELCM  HF5415.5.B484 1999 NVFEL Library/Ann Arbor, MI 12/21/2005
Edition 1st AMACOM ed. 1999
Collation xvii, 414 p. : ill. ; 28 cm.
Full Record Document Number: 2
Main Title Beyond customer service : keeping customers for life /
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1992
OCLC Number 25899047
ISBN 1560521155; 9781560521150
Subjects Customer relations. ; Customer services. ; Consumer Satisfaction.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  HRD HF5415.5.G458 1992 Env Science Center Library/Ft Meade,MD 09/02/1994
EKAM  HF5415.5.G458 1992 Region 4 Library/Atlanta,GA 10/31/2011
Collation 88 p. : ill. ; 26 cm.
Full Record Document Number: 3
Main Title Consumer reports on health.
Publisher Consumer Union of United States,
Year Published 1991
OCLC Number 24202835
ISSN 1058-0832
Subjects Health--Popular works--Periodicals ; Consumer Advocacy--periodicals ; Consumer Participation--periodicals ; Consumer Satisfaction--periodicals
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDJ  JOURNALS v.13(2) 2001 - v.18(9) 2006 Env Science Center Library/Ft Meade,MD 11/16/2011
Collation v.
Full Record Document Number: 4
Main Title Consumer sourcebook.
Publisher Gale Research,
Year Published 1974
OCLC Number 04055328
ISSN 0738-0518
Subjects Consumer protection--United States--Information services--Directories. ; Consumer education--United States--Information services--Directories. ; Commerce--United States--Directory. ; Consumer Satisfaction--United States--Directory. ; Organizations--United States--Directory. ; Information Services--United States--Directory.
Holdings
Library Call Number Additional Info Location Last
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Status
ELBR REF HC110.C63C638 2008 21st. ed. AWBERC Library/Cincinnati,OH 04/16/2012
Collation v. ; 29 cm.
Full Record Document Number: 5
Main Title Consumer's resource handbook /
Other Authors
Author Title of a Work
Shubow, Midge.
Anastasi, Anthony J.
CORP Author U.S. Office of Consumer Affairs. Consumer Information Division.
Publisher White House Office of the Special Assistant for Consumer Affairs ; Additional single copies ... Consumer Information Center,
Year Published 1979
Report Number EPA 950-R-79-020
OCLC Number 07248524
Subjects Consumer protection--United States--Information services. ; Consumer Organizations. ; Consumer Behavior. ; Consumer protection--Information services. ; Consumer Organizations--United States--Directories. ; Consumer Satisfaction--United States--Directories.
Additional Subjects Consumer protection--Information services--United States--Directories ; Consumer protection--United States--Directories
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=9101H9CL.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJBD  EPA 950-R-79-020 Headquarters Library/Washington,DC 03/18/2020
EKBD  EPA-Z/146 Research Triangle Park Library/RTP, NC 08/10/2001
Collation iv, 76 pages : illustrations ; 28 cm
Full Record Document Number: 6
Main Title Customer satisfaction measurement and management : using the voice of the customer /
Author Naumann, Earl
Other Authors
Author Title of a Work
Giel, Kathleen
Publisher Thomson Executive Press;
Year Published 1995
OCLC Number 38423673
ISBN 0873894278
Subjects Consumer satisfaction--Evaluation ; Customer services--Management
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM HRD HP5415.5.N328 1995 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xix, 457 p. : ill. ; 24 cm.
Full Record Document Number: 7
Main Title Customer satisfaction: best practices for a continually improving customer responsive organization
Author Olstein, Myron.
Publisher AWWA Research Foundation : American Water Works Association,
Year Published 2001
OCLC Number 47965109
ISBN 1583211497
Subjects Water utilities--United States--Case studies ; Consumer satisfaction--United States--Case studies
Holdings
Library Call Number Additional Info Location Last
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Status
ELBM  HD4461.O46 2001 AWBERC Library/Cincinnati,OH 11/02/2001
ENAM  HD4461O46 2001 Region 7 IRC Library/Kansas City,KS 11/16/2001
Collation p. cm.
Full Record Document Number: 8
Main Title Fish!: a remarkable way to boost morale and improve results.
Author Lundin, Stephen C.,
Other Authors
Author Title of a Work
Paul, Harry,
Christensen, John,
Publisher Hyperion,
Year Published 2000
OCLC Number 42476709
ISBN 0786866020; 9780786866021
Subjects Employee motivation. ; Customer services. ; Motivation. ; Morale. ; Attitude. ; Workplace--psychology. ; Organizational Innovation. ; Leadership. ; Consumer Satisfaction.
Internet Access
Description Access URL
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1401/99049306-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1207/99049306-d.html
Holdings
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Status
ELDM  HF5549.5.M63L86 2000 CCTE/GLTED Library/Duluth,MN 11/02/2001
EMAM  HF5549.5.M63.L864 2000 Region 6 Library/Dallas,TX 10/27/2011
EMAR  HF5549.5.M63.L864 2000 Houston Laboratory Library Collection Region 6 Library/Dallas,TX 07/09/2012
Collation 112 p. ; 22 cm.
Full Record Document Number: 9
Main Title How to give exceptional customer service /
Author Ford, Lisa.
Other Authors
Author Title of a Work
Ford, Lisa.
Publisher CareerTrack Publications,
Year Published 1991
OCLC Number 28316019
ISBN 0943066867; 9780943066868; 0943066875; 9780943066875; 1559770228; 9781559770224; 1559771119 - v.4; 9781559771115 - v.4
Subjects Customer services. ; Customer relations. ; Consumer satisfaction. ; Consumer Behavior. ; Public Relations. ; Consumer Satisfaction--videocassettes ; Public Relations--videocassettes
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDV AV HF5415.5H847 1991 v.1-4 Env Science Center Library/Ft Meade,MD 09/27/2002
Collation 4 videocassettes (347 min.) : sound, color ; 1/2 in.
Full Record Document Number: 10
Main Title Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
Author Vavra, Terry G.
Publisher ASQ Quality Press,
Year Published 1997
OCLC Number 36713110
ISBN 0873894057 (alk. paper)
Subjects Consumer satisfaction--Evaluation
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  HF5415.335.V38 1997 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xviii, 490 p. : ill. ; 24 cm.
Full Record Document Number: 11
Main Title Making quality work : the magic ingredient /
Author Labovitz, George H.
Publisher Organizational Dynamics, Inc.,
Year Published 1994
OCLC Number 35026826
Subjects Total quality management. ; Consumer satisfaction. ; Leadership.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJBM  HD62.15.L23 1994 tape Headquarters Library/Washington,DC 09/17/2004
Collation 1 audiocassette : analog
Full Record Document Number: 12
Main Title Mapping experiences : a guide to creating value through journeys, blueprints and diagrams /
Author Kalbach, James.
Publisher O'Reilly Media Inc.,
Year Published 2016
OCLC Number 948749299
ISBN 9781491923535; 1491923539
Subjects Information visualization. ; Consumer satisfaction. ; Consumer satisfaction--Evaluation.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EHAM  HF5415.335.K25 2016 Region 1 Library/Boston,MA 04/05/2017 STATUS
Collation xix, 359 pages : color illustrations ; 19 x 23 cm.
Full Record Document Number: 13
Main Title Measuring customer satisfaction
Author Gerson, Richard F.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 27859528
ISBN 1560521783
Subjects Consumer satisfaction ; Customer services--Evaluation
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  HRD HF5415.5.G46 1993 Env Science Center Library/Ft Meade,MD 05/10/1996
Collation ix, 112 p. : ill. ; 26 cm.
Full Record Document Number: 14
Main Title Measuring customer satisfaction : survey design, use, and statistical analysis methods /
Author Hayes, Bob E.,
Publisher ASQC Quality Press,
Year Published 1998
OCLC Number 36647782
ISBN 087389362X; 9780873893626
Subjects Consumer satisfaction--Statistical methods. ; Questionnaires. ; Messung.--(DE-588)4038852-9 ; Umfrage.--(DE-588)4005227-8 ; Verbraucherzufriedenheit.--(DE-588)4129147-5 ; Consommateurs--Satisfaction--Méthodes statistiques.
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM HRD HF5415.335.H39 1998 Env Science Center Library/Ft Meade,MD 01/28/2000
Edition 2nd ed.
Collation xviii, 278 pages : illustrations ; 24 cm
Full Record Document Number: 15
Main Title Optimizing the water utility customer contact center /
Author Olstein, Myron.
Other Authors
Author Title of a Work
Markus, Edward
Lin, Shan
Day, Charles
Schlenger, Donald
Lloyd, William
Publisher Water Research Foundation,
Year Published 2010
OCLC Number 694412665
ISBN 9781605731094; 1605731099
Subjects Water utilities--United States. ; Consumer satisfaction--United States.
Holdings
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Modified		 Checkout
Status
ELBM  HD4461.O47 2010 AWBERC Library/Cincinnati,OH 01/03/2011
Collation xx, 167 p. : ill. ; 28 cm.
Full Record Document Number: 16
Main Title Putting customers first '95 : standards for serving the American people /
Other Authors
Author Title of a Work
Clinton, Bill,
Gore, Al,
Gore, Albert,
CORP Author National Performance Review (U.S.)
Publisher [Executive Office of the President],
Year Published 1995
Stock Number 040-000-00663-0
OCLC Number 33890290
ISBN 0160483212; 9780160483219
Subjects Customer services--United States. ; Customer services--Standards--United States. ; Consumer satisfaction--United States. ; Administrative agencies--United States--Management. ; Bureaucracy--United States. ; Administrative agencies--Management. ; Government publicity--United States ; Customer relations
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21992
https://hdl.handle.net/2027/mdp.39015037335083
http://www.npr.gov/library/nprrpt/annrpt/comsen95/index.html
http://govinfo.library.unt.edu/npr/library/nprrpt/csrpt/cusfir95/index.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EJDM  JK469.A3N38 1995 Env Science Center Library/Ft Meade,MD 03/15/1996
EKAM  JK849.A3N38 1995 Region 4 Library/Atlanta,GA 08/02/1996
ELCM  JK849.A3N38 1995 NVFEL Library/Ann Arbor, MI 03/28/1998
ELDM  JK849.A3N38 1995 CCTE/GLTED Library/Duluth,MN 04/12/1996
EMBM  JK849.A3N38 1995 NRMRL/GWERD Library/Ada,OK 05/10/1996
ENAM  JK849.A3N38 1995 Region 7 IRC Library/Kansas City,KS 04/26/1996
ERAM  JK849.A3N38 1995 Region 9 Library/San Francisco,CA 05/23/1997
Collation 232 pages : illustrations ; 28 cm
Full Record Document Number: 17
Main Title Quality management systems : fundamentals and vocabulary = Systèmes de management de la qualité : principes essentiels et vocabulaire.
Publisher ISO,
Year Published 2015
OCLC Number 927416485
Subjects Total quality management--Standards. ; Consumer satisfaction--Management--Standards. ; ISO 9000 Standard.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EOBM  TS156.6.Q34 2015 c.1-3 NEIC Library/Denver,CO 02/29/2016 STATUS
Edition Fourth edition.
Collation v, 51 pages : black and white illustrations ; 30 cm.
Full Record Document Number: 18
Main Title Quality management systems : requirements = Systèmes de management de la qualité : exigences.
Publisher ISO/IEC,
Year Published 2015
OCLC Number 926717024
Subjects Total quality management--Standards. ; Consumer satisfaction--Management--Standards. ; ISO 9001 Standard.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EOBM  TS156.6.Q35 2015 c.1-4 NEIC Library/Denver,CO 08/23/2016 STATUS
Edition Fifth edition.
Collation x, 29 pages : illustration ; 30 cm.
Full Record Document Number: 19
Main Title Self-assessment guide for organizational performance and customer satisfaction based on the Presidential Award for Quality criteria.
Publisher Federal Quality Institute : {For sale by the U.S. G.P.O., Supt. of Doc.,
Year Published 1993
Report Number FQI-400 R
Stock Number 006-000-01397-0
OCLC Number 30012844
ISBN 0160430801 :
Subjects Total quality management--Government policy--United States--Handbooks, manuals, etc ; Organizational effectiveness--Handbooks, manuals, etc ; Consumer satisfaction--United States--Handbooks, manuals, etc
Holdings
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Modified		 Checkout
Status
EKAM  HD6215.S45 1993 Region 4 Library/Atlanta,GA 06/23/1995
Collation iii, 56 p. ; 28 cm.
Full Record Document Number: 20
Main Title Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /
Other Authors
Author Title of a Work
Gore, Albert
CORP Author National Performance Review (U.S.),
Publisher National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs.,
Year Published 1996
Stock Number 040-000-00670-2
OCLC Number 34560493
ISBN 0160485762; 9780160485763
Subjects Benchmarking (Management)--United States. ; Total quality management in government--United States. ; Consumer complaints--United States. ; Consumer satisfaction--United States. ; Complaints (Administrative procedure)--United States ; Customer services--United States
Internet Access
Description Access URL
http://purl.access.gpo.gov/GPO/LPS21995
http://www.npr.gov/library/papers/benchmrk/bstprac.html
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EKAM  JK421.N3582 Region 4 Library/Atlanta,GA 03/14/1997
ELBM  JK468.T67N37 1996 AWBERC Library/Cincinnati,OH 02/28/1998
Collation iii, 40 pages : illustrations ; 28 cm
Full Record Document Number: 21
Main Title The visible librarian : asserting your value with marketing and advocacy /
Author Siess, Judith A.
Publisher American Library Association,
Year Published 2003
OCLC Number 51607268
ISBN 0838908489; 9780838908488
Subjects Libraries--Public relations. ; Libraries--Marketing. ; Advertising--Libraries. ; Public services (Libraries) ; Marketing de biblioteca. ; Bibliotecas (aspectos sociais) ; Relaðcäoes públicas. ; Bibliothèques--Marketing. ; Publicité--Bibliothèques. ; Bibliothèques--Publics. ; Librarians. ; Library Services. ; Consumer Behavior. ; Consumer Satisfaction ; Biblioth eques--Relations publiques ; Biblioth eques--Marketing ; Biblioth eques--Publicite ; Biblioth eques et utilisateurs
Internet Access
Description Access URL
Table of contents http://swbplus.bsz-bw.de/bsz12181386xinh.htm
Verlagsinformation http://swbplus.bsz-bw.de/bsz12181386xvlg.htm
http://ezsecureaccess.balamand.edu.lb/login?url=http://portal.igpublish.com/iglibrary/search/ALAB0000054.html
Holdings
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Modified		 Checkout
Status
EJAM  Z716.3.S54 2003 Region 3 Library/Philadelphia, PA 01/21/2005
Collation xvi, 154 pages ; 23 cm
Full Record Document Number: 22
Main Title Tools and methods to effectively measure customer perceptions
Other Authors
Author Title of a Work
Colbourne, J. S.
Publisher Awwa Research Foundation and American Water Works Association,
Year Published 2001
OCLC Number 47255360
ISBN 1583211322 1583211306
Subjects Water utilities--Management--Data processing ; Water utilities--Public relations--Data processing ; Consumer satisfaction--Data processing ; Information storage and retrieval systems--Water-supply ; Management information systems
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
ELBM  HD4456.T664 2001 AWBERC Library/Cincinnati,OH 12/28/2001
ENAM  HD4456.T664 2001 Region 7 IRC Library/Kansas City,KS 04/12/2002
Collation xxii, 134 p. : ill. ; 28 cm.
Full Record Document Number: 23
Main Title World-class customer service : you make a difference! : 7 steps to service they'll remember /
Author Ball, James R.
Other Authors
Author Title of a Work
Kuchta, Jennifer A.
Publisher Goals Institute,
Year Published 2008
OCLC Number 213070500
ISBN 1887570101 :; 9781887570107 :
Subjects Customer services--United States. ; Consumer satisfaction--United States.
Holdings
Library Call Number Additional Info Location Last
Modified		 Checkout
Status
EKAM  HF541. 5 2008 Region 4 Library/Atlanta,GA 07/27/2009
Edition Rev. and updated.
Collation viii, 72 p. ; 19 cm.

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