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Maryland: Crisis Management for Public Utilities

Overview

Crisis management can be difficult to the operator or superintendent with struggling to determine how to proceed when actions or inactions result in adverse public scrutiny and/or negative media attention. Topics covered will include management response failure; five phases of crisis management; attributes of a crisis; companion formula; and discuss the decision checklist used to handle the crisis. In addition to this, the course will cover media relations relating to the public works utility while allaying fears and restoring trust and confidence in the facility.

Intended Audience: Utility managers and operators

Cost: $98.00

Training Course or Workshop Duration: 1 day, 8am - 4pm

Sponsor: Maryland Center for Environmental Training Exit EPA Site

For More Information: Registration and additional information is available Exit EPA Site.

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Last updated on April 11, 2007 9:57 AM
URL: http://cfpub.epa.gov/safewater/watersecurity/outreachresult.cfm