OLS : Record


Main Title Difficult conversations : how to discuss what matters most /
Author Stone, Douglas,
Publisher Penguin Books,
Place Published New York
Year Published 2010
OCLC Number 671252867
Subject Added Ent Interpersonal communication.; Interpersonal communication--Case studies.; Communication.; Interpersonal Relations.
Library   Call Number Additional Info Location Date Modified
EKBM BF637.C45S78 2010 Research Triangle Park Library/RTP, NC 08/26/2013
Edition 10th anniversary ed.
Collation xxxiii, 315 p. : ill. ; 20 cm.
Notes "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999.
Contents Notes Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Author Added Ent
Heen, Sheila.;
Patton, Bruce.
PUB Date Free Form c2010
BIB Level m
ISBN 9780143118442 (pbk.) :; 0143118447 (pbk.) :
OCLC Time Stamp 20130822155751
Cataloging Source OCLC/T
Language eng
Origin OCLC
Type CAT
OCLC Rec Leader 02463cam 2200433Ia 45020