OLS : Record


Main Title Customer Service in Region 5.
CORP Author Environmental Protection Agency, Chicago, IL. Region V.
Publisher Jan 1997
Year Published 1997
Report Number EPA/905/R-97/001;
Stock Number PB2007-108436
Subjects Customer service; U.S. EPA; Federal agencies; Management planning and control; Access to information; Public participation; Pesticides; Registration; Compliance; Enforcement; National government; Voluntary programs; Grants;
Internet Access
Description Access URL
Library   Call Number Additional Info Location Date Modified
NTIS PB2007-108436 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. NTIS 10/08/2007
Collation 40p
Abstract As part of the Administration's efforts to reinvent Federal government and its interaction with its primary customer the American taxpayer President Bill Clinton, on September 11, 1993, issued Executive Order 12862: Setting Customer Service Standards to every Federal department and agency, requiring each to publish readily available customer service plans by September 1994. In response, the U.S. Environmental Protection Agency developed and published Putting Customers First: EPA Rises to the Challenge of Executive Order 12862 and, as follow up, Putting 1 Customers First: EPA's Customer Service Plan. In these documents, EPA reaffirmed its commitment: to 2 providing the best customer service possible (and) to achieve this through increased public participation, increased public access to information, and more effectively responding to customer needs. EPA identified eight core processes around which further customer service tasks were assigned: permitting and licensing; pesticide registration; research and demonstration grants; rulemaking; public access; State, Tribal, and local program grants; enforcement compliance assistance; and voluntary programs. EPA Headquarters has taken the lead in these ongoing efforts.
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Category Codes 68; 70F; 70B
NTIS Prices PC A04/MF A01
Primary Description 905/00
Document Type NT
Control Number 019101850
Cataloging Source NTIS/MT
Origin NTIS
Type CAT