Remediation System Evaluations (RSEs) conducted at 20 Superfund-financed pump and treat (P&T) systems identified contracting issues at some sites that potentially affected the effectiveness and/or cost of the remedy. The lessons learned from these RSEs pertain to P&T systems in any regulatory program. Therefore, this document provides an overview of effective contracting approaches for any operating P&T system. A contract to operate a P&T remedy governs the relationship between the customer, who is responsible for the remediation, and a contractor performing remediation services. A good contract is beneficial to both parties, and promotes cost-effective services that enable the P&T system to achieve its remedial goals. A good contract fosters a customer/contractor relationship that emphasizes clear expectations and roles and responsibilities, which, in turn, enhances performance and timely problem resolution.

One of a series on optimization. "December 2004."